About Tinge

What is Tinge?

Tinge is a lifestyle brand that designs stylish, durable, and functional daily essentials. Our products, including backpacks, stainless steel water bottles, and coffee mugs, are made to enhance your everyday experiences—whether you're commuting, working, studying, or traveling.

Why is the brand called "Tinge"?

The name "Tinge" represents a splash of color and diversity. Our products are designed to add personality and vibrancy to your daily essentials, inspired by the colorful world around us.

Products

What products does Tinge offer?

Tinge offers a range of high-quality products, including:

  • Backpacks for commuting, university, work, and travel.
  • Stainless steel water bottles for all ages, including child-friendly designs.
  • Coffee mugs that help you enjoy your drinks at the perfect temperature.

Are Tinge backpacks suitable for laptops?

Yes, many of our backpacks, including the Urban Sleek and Travago models, feature padded compartments that safely store your laptop while you’re on the go.

Are Tinge products eco-friendly?

Yes, Tinge products are sustainable! Our stainless steel water bottles and coffee mugs are reusable and environmentally friendly alternatives to disposable plastic.

How durable are Tinge products?

Tinge products are designed for everyday use, made with durable materials to ensure they last through the wear and tear of daily life—whether you’re carrying your backpack through your commute or sipping from your water bottle.

Can I use Tinge water bottles for hot beverages?

Yes, Tinge stainless steel water bottles are ideal for both hot and cold beverages, keeping your drinks at the right temperature for hours. Caution: When using the bottle for hot drinks, be careful as the bottle may become hot to the touch and could cause burns.

Do Tinge products come with a warranty?

Yes, Tinge products come with a 1-year limited warranty that covers manufacturing defects. This warranty does not cover damages caused by misuse, accidents, or natural aging from regular use.

To make a warranty claim, please contact us at support@tingeonline.com with proof of purchase and a description of the issue.

Shipping & Returns

Where do you ship?

We currently ship only within Australia. Unfortunately, we do not offer international shipping at this time.

How long does shipping take?

Shipping typically takes 3-7 business days, depending on your location in Australia.

Do you offer free shipping?

Yes, we offer free shipping on all orders over $79.95 across Australia.

What is your return policy?

We accept returns within 14 days of purchase for unused products in their original packaging. Please refer to our Returns & Refunds Policy for full details.

What should I do if my product arrives damaged?

If your product arrives damaged, please contact us at support@tingeonline.com with your order number and photos of the damage. We will assist you with a replacement or refund.

Can I cancel or modify my order?

If your order has not yet shipped, we may be able to cancel or modify it. Please contact us immediately at support@tingeonline.com.

Ordering & Payments

How can I place an order?

You can place an order easily through our website by adding products to your cart and completing the checkout process.

What payment methods do you accept?

We accept all major credit and debit cards, as well as PayPal.

Can I track my order?

Yes, once your order has been shipped, we will send you a tracking number to monitor its progress.

Do you offer any discounts or promotions?

Yes! We provide special offers and discounts from time to time, so be sure to keep an eye on our website and sign up for our newsletter. Plus, if you sign up for our newsletter, you will receive 15% off your first order!

Do you offer product bundles?

Yes, we offer bundles that allow you to save more when purchasing multiple products. Be sure to check out our bundle deals for great savings!

Care Instructions

How should I clean my Tinge products?

  • Water bottles and mugs: Wash with warm soapy water and allow them to air dry. Avoid using abrasive cleaners to preserve the finish.

  • Backpacks: Spot-clean with a damp cloth and mild detergent. Do not machine wash or submerge your backpack in water.

Are Tinge backpacks water-resistant?

Yes, all of our backpacks are made with water-resistant materials to help protect your belongings from light rain.

Gift Options

Can I send Tinge products as a gift?

While we do not offer gift cards at this time, we can send products as gifts. Simply provide the recipient's shipping address during checkout, and we will deliver the product directly to them.

Contact Us

How can I contact Tinge for inquiries or support?

You can reach us at support@tingeonline.com for any inquiries or assistance.

Do you offer bulk or corporate orders?

Yes, we offer bulk orders and corporate gifting options. Please contact us at support@tingeonline.com for more information.

Do you collaborate with influencers or brands?

Yes, we love collaborating with influencers and like-minded brands. If you’re interested, please email us at info@tingeonline.com

General Questions

What makes Tinge different from other brands?

Tinge combines functionality with style, offering products that are durable, practical, and sustainably designed. We focus on quality, innovation, and providing products that fit seamlessly into your lifestyle.

Will Tinge expand its product range in the future?

Yes, we are planning to expand our product range with new offerings, including clothing and luggage. Stay tuned for exciting new releases!

  • Still Have Questions?

    We’re here to help! If you have any questions that weren’t answered or just want to chat about our products, feel free to reach out.